Frequently Asked Questions : FAQ
How do I order?
You can either order directly from our website, email us with your order or call us toll free at 1-855-288-7391. Our toll free line is open from 11am to 7pm Pacific Standard time from Monday to Friday.
How do I pay?
You can pay on our website with credit card, debit card or with a Paypal account. We can also take Visa and MasterCard orders on our toll free line. If you would like to email us instead, we can take an order via email and send you an electronic invoice for the total which can be paid via credit card, MasterCard or Paypal. We also accept money order, cashiers checks, direct bank transfer and Western Union wire transfer, email us for details.
Where are we located?
3871 North Fraser Way, Unit 2
Burnaby BC V5G5J6
US Shipping Office
Po Box 661
Point Roberts WA 98281
Do I have to pay import taxes or sales tax?
If you live in the USA, there is no import taxes because of the NAFTA Free Trade Agreement. There are no State taxes because we are out of state. If you live in Canada, there is HST. If you live in BC, there is 12% HST. If you live internationally (UK, Europe, Asia, Southeast Asia, etc..) there are no taxes charged leaving Canada, however, be sure to check your own countries importation rules and customs taxes to see if there may be some taxes incurred by your government.
How long does it take to receive my order?
If you live in Canada, generally 3-9 business days from the date your payment clears for all products. If you live in the USA, typical shipping times are 3-6 business days. If you live in UK, Europe, Asia, Australia, New Zealand, South America it will take 6-10 business days from the date your payment clears.
How can I track my order?
You will receive a tracking email within 24 hours of shipment processing. If you do not receive this email, please check your spam folder as the email sometimes gets blocked by email filters.
How does the warranty work?
All Perpetual products come with a 6 month Perpetual Comprehensive Warranty. If you are experiencing problems with your purchase, please contact us at [email protected]
Typical shipping time frame of 3-6 business days. Tracking email is sent to you within 24 hours of shipping, if you do not receive it, please check spam folder. This time frame does not include a 24 to 48 hour processing time frame.
Typical shipping times is 3-8 business days. Tracking email is sent to you within 24 hours of shipping, if you do not receive it, please check your spam folder. This time frame does not include a 24 to 48 hour processing time frame.
International – Any country outside of North America
Typical shipping times is 7-12 business days. Tracking email is sent to you within 24 hours of shipping. This time frame does not include a 24 to 48 hour processing time frame.
Business day is defined as Monday to Friday excluding Saturdays, Sundays and Holidays. All shipping couriers count days by business days.
Warranty on Products
All Perpetual products come with a 6 month comprehensive warranty. We pride ourselves with excellence in our products quality and our service to you.