Frequently Asked Questions

Shipping & FAQNewton2021-07-14T12:48:55-07:00

Frequently Asked Questions : FAQ

How do I order?

You can either order directly from our website, email us with your order or call us toll free at 1-855-288-7391. Our toll free line is open from 11am to 7pm Pacific Standard time from Monday to Friday.

How do I pay?

You can pay on our website with MasterCard, Visa, American Express, Discover or a Paypal account. If you would like to pay by Paypal, please email us or call in your order so we can send you a Paypal invoice, the option to pay by Paypal is not available on our website.  We can also take Visa, MasterCard, American Express and Discover card orders on our toll free line. If you would like to email us instead, we can take an order via email and send you an electronic invoice for the total which can be paid via credit card or Paypal. We also accept money order, cashiers checks, direct bank transfer and Western Union wire transfer, email us for details on how to pay using these methods.

Do I have to pay import taxes or sales taxes?

If you live in the USA, there is no import taxes because of the NAFTA Free Trade Agreement. There are no State taxes because we are out of state.  If you live in Canada, there is HST.  If you live in BC, there is 12% HST.  If you live internationally (UK, Europe, Asia, Southeast Asia, etc..) there are no taxes charged leaving Canada, however, be sure to check your own countries importation rules and customs taxes to see if there may be some taxes incurred by your government.

How long it take to receive my order?

If you live in the USA we ship via USPS or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

If you live in Canada, we ship via Canada Post or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

If you live in Europe, Asia, Australia, New Zealand, South America it will take 5-9 business days from the date your payment clears for tattoo kits, 7-12 business days for parts, supplies, inks, permanent makeup kits and tattoo machines.

How can I track my order?

You will receive a tracking email within 24 hours of shipment processing.  If you do not receive this email, please check your spam folder as the email sometimes gets blocked by email filters.

How does the warranty work?

All Perpetual products come with a 6 month Perpetual Comprehensive Warranty.  If you are experiencing problems with your purchase, please contact us at [email protected].com

Shipping Information

USA
We ship via USPS or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

Canada

We ship via Canada Post or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

International – Any country outside of North America

International orders are shipped via USPS International Priority. Typical shipping times is 7-12 business days. Tracking email is sent to you within 24 hours of shipping, if you do not receive it, please check spam folder.

Warranty on Products

All Perpetual products come with a 6 month comprehensive warranty. We pride ourselves with excellence in our products quality and our service to you.

Areas Served in the United States

We ship to the United States from our warehouse in Washington. Below are some cities where our customers reside in.

  • Washington: Seattle, Spokane, Tacoma
  • Oregon: Portland
  • California: Los Angeles, San Diego, San Jose, San Francisco
  • Georgia: Atlanta, Augusta
  • Nevada: Las Vegas, Henderson, Reno
  • Illinois: Chicago
  • Alabama: Birmingham, Montgomery
  • Arizona: Phoenix, Tucson, Mesa
  • Arkansas: Little Rock
  • Colorado: Denver, Colorado Springs, Aurora
  • Connecticut: Bridgeport, New Haven , Hartford
  • Delaware: Wilmington
  • Florida: Jacksonville, Miami, Tampa
  • Idaho: Boise City
  • Indiana: Indianapolis, Fort Wayne
  • Iowa: Des Moines
  • Kansas: Wichita
  • Kentucky: Louisville, Lexington-Fayette
  • Louisiana: New Orleans, Baton Rouge
  • Maine: Portland
  • Maryland: Baltimore
  • Massachusetts: Boston
  • Michigan: Detroit, Grand Rapids
  • Minnesota: Minneapolis, St. Paul
  • Mississippi: Jackson
  • Missouri: Kansas City, St. Louis
  • Montana: Billings
  • Nebraska: Omaha, Lincoln
  • New Hampshire: Manchester
  • New Jersey: Newark, Jersey City
  • New Mexico: Albuquerque
  • New York: New York City, Buffalo, Rochester
  • North Carolina: Charlotte, Raleigh, Greensboro
  • North Dakota: Bismarck
  • Ohio: Columbus, Cleveland, Cincinnati
  • Oklahoma: Oklahoma City, Tulsa
  • Pennsylvania: Philadelphia, Pittsburgh
  • Rhode Island: Providence
  • South Carolina: Greenville, Columbia, Charleston
  • South Dakota: Sioux Falls
  • Tennessee: Nashville, Memphis
  • Texas: Houston, San Antonio, Dallas, Austin
  • Utah: Salt Lake City
  • Vermont: Burlington
  • Virginia: Virginia Beach
  • West Virginia: Charleston
  • Wisconsin: Milwaukee, Madison
  • Wyoming: Cheyenne
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